Privacy

Privacy Policy
Version: 1.0
Last updated on October. 1, 2022

Our company is committed to protecting your personal information and privacy and maintaining your trust with us. We abide by the following principles to protect your personal information: integrity, consent, clear purpose, restricted collection, minimum necessary, transparency, balanced rights with responsibility, security, and privacy compliance.
This privacy policy is intended to help you understand: 1) your personal information that we collect; 2) how we collect your personal information; 3) how we use your personal information; 4) how we protect your personal information and your rights. Understanding these contents is essential for you to exercise your personal rights and protect your personal information. Please read through this policy carefully before you use or accept our products or services. Please be aware, this policy is not applicable to situations where your personal information is collected by other third parties.
This policy contains the following sections:

(1) Definition of personal information
(2) How we collect and use your personal information
(3) Sharing, transfer and disclosure of personal information
(4) Information storage and protection
(5) Your rights
(6) Third-party services
(7) Privacy of minors
(8) Revisions to the privacy policy

1) Definitions of personal information and non-personal information
The definition of personal information shall be defined by your local laws.
Non-personal information refers to data other than personal information that cannot be directly linked to any specific individual, such as occupation, language, zip code, area code, serial number, URL, and automatically recorded browse data, product and unique product identifier of your mobile device, video contents without personal information, country/region and time zone of the connected product, geographical location, identifier of mobile network operator, device software platform, and hardware information, etc.
2) How we collect and use your personal information
When you create an account to use our product or service, or when you sign up for an account to access or view video online, we need you to provide your username, password, mobile phone number, email address, verification code, product name, product verification code, and product serial number through the client. The purposes of information collection: 1) The username, password, mobile phone number, email address, and verification code are collected for real-name registration required by relevant laws and regulations in various regions; 2) When you install and activate a product that is connected to our service and is bound with your account, we may request you to provide certain unique basic information of your product, such as product name, verification code and serial number. If you refuse to provide such information, you may not be able to use our product and/or service normally.
When you log in to an app provided by o ur company for the first time, we will collect the following information and take appropriate control measures:
Information collected
Control method
Purpose
Model of your mobile phone
For first-time use, a pop-up window will appear to notify you. When the collection method, collection contents or collection purpose are changed, we will notify you of the changes and request for your permission.
Supplemental information for troubleshooting
Used to determine the push service
Operating system and version of your mobile phone
Information about the network to which your mobile phone is connected, including information about 2G, 3G, 4G, 5G, Wi-Fi networks and the corresponding network carriers.
When you use our service to save video related contents, such as video clips, live video streams, images (user content), message notifications, etc., we will collect video images captured by your camera and push the video images to you so you can save the contents that you need.
When you use the message notification function, we need to collect the unique feature value of your client (such as the unique value generated based on your device's IMEI or UDID) and the language of your mobile phone. If you refuse to provide such information, you will not be able to use the alarm subscription function, but it will not affect the normal use of other functions. In addition, you can choose to turn off the function and clear information about the unique feature value of your client.
When you use device adding functions, we may need to collect the serial number, register code, password, model of your device, and Wi-Fi information of your client, so as to perform network configuration and bind your device. If you refuse to provide such information, you will not be able to add your device.
When you use our device connection service, to ensure the normal use of the service, we will collect information including the model, UDID, IP address, MAC address, and software version of your device, the network connection method and type, the latitude and longitude of the device (if applicable), and operation records. Such information is the basic information that is essential for us to provide services. If you refuse to provide such information, you may not be able to use our device connection service normally.
When you use the live view function, we may need to collect the serial number, IP address, port number, and video stream information of your device in order to provide you with live streams of your device. If you refuse to provide such information, you will not be able to use the live view function, but it will not affect your normal use of other functions.
When you use analysis, comparison functions and alarm service based on user benchmark information (including face/human body recognition, license plate/vehicle recognition, attendance management, fingerprint unlocking, if applicable to your device), you need to enter the benchmark information such as face images, license plate information, attendance personnel information, fingerprints into the system in advance. If you refuse to provide such information, you will not be able to use the relevant analysis, comparison functions and alarm service, but it will not affect your normal use of other functions.
When you use the device sharing function, we need to collect certain information in order to implement the sharing function, including the device serial number, your nickname, and the usernames with which you want to share the device. If you refuse to provide such information, you will not be able to use the device sharing function, but it will not affect your normal use of other functions. The sharing function is active only when you use it; it is not permanently active.
When you need our support and contact us through email, telephone or our customer support tools, we need to collect information including your name, phone number or email address, enterprise or organization, device usage, device serial number, device account, in order to verify your product and identity and provide precise service support. If you refuse to provide such information, we will not be able to provide support services to you.
In other possible scenarios, we will also collect your personal information, including but not limited to:
When you communicate with us with telephone, we need to record the conversation as evidence of service and to improve our service ability and quality, so as to continue to provide you with high-quality after-sales service.
In situations where you need to sign a certificate to authorize remote access, we will collect your manual signature or company seal.
If you report a device failure and need to return the device to us for inspection and repair, you need to provide your receiving address. If the returned device contains your private data, you need to back up the data and format the storage before returning the device.
When you enter the test/exhibition area of our products, we may collect your images and/or videos, depending on the products being tested/exhibited. The images and videos will be deleted at the end of the test/exhibition; you can avoid collection of your images/videos by leaving the test/exhibition area.
In order to offer better user experience and prevent misoperation, we will collect industry-standard non-personal information (see the definition in Chapter 1). Such information does not infringe on user privacy and user rights. If you have any concerns about the security and privacy settings of your mobile device, please adjust the settings by referring to the documentation of your mobile service provider or mobile device manufacturer. These actions include but are not limited to:
We may record adjustments that you make to your product through the services that we provide, and we will store the collected non-personal information with the information directly collected by the product.
When you use audio recording or media streaming functions of our product, we may record and transmit videos and/or audios from the product, with your permission. This may include taking snapshot images and attaching part of snapshot images and analysis data to email notifications.
3) Sharing, transfer and disclosure of personal information
Sharing of information
When we provide you with certain services, we need to share your personal information with authorized partners, carefully selected service providers, or national regulatory agencies, only for legal, justified, necessary, specific, and definitive purposes, and only share the information necessary for us to provide services. The organization that shares your personal information has no right to use the shared personal information for any other purposes irrelevant to our products or services. For companies, organizations, and individuals with whom we share personal information, we will sign strict data protection agreements with them, demanding them to process personal information as per our instructions, this privacy policy, and any other relevant confidentiality and security measures.
We need to share your mobile phone number with our SMS service providers to complete account registration for you.
We need to share your mobile phone information, alarm information, etc. with mobile phone manufacturers in order to provide you with the alarm push service.
We need to share your device information and account information with our cloud service provider in order to provide you with the core video surveillance functions.
You can share your videos, identity information, etc. with specific people, and share your videos, location information, identity information, etc. with unspecified people based on our products and/or services. We bear no legal liability for serious situations such as leakage of your information due to your sharing behavior.
Transfer of information
We will not transfer your personal information to any other companies, organizations or individuals, except in the following situations:
After obtaining your explicit consent.
When it involves merger, acquisition or bankruptcy liquidation, and if it involves the transfer of your personal information, we will demand the new company or organization that holds your personal information to continue to be bound by this personal information protection policy; otherwise, we will demand the company or organization to re-seek authorization and consent from you.
Disclosure of information
We will disclose your personal information only under the following circumstances:
After obtaining your explicit consent.
Please understand, in accordance with applicable laws, we can disclose your personal information without your consent under the following circumstances:
When it is directly related to criminal investigation, prosecution, trial, and verdict.
When it is necessary to safeguard significant legitimate rights such as life, property of the personal information subject or other individuals but it is difficult to obtain your consent.
When the personal information collected is disclosed to the public by yourself.
When the personal information is collected from information that has been disclosed lawfully, such as from lawful news reports, government-disclosed information, etc.
When it is necessary for signing a contract according to your requirements.
When it is necessary for maintaining the safe and stable operation of the provided products or services, such as detecting and handling product or service failures.
When required by applicable laws and regulations and government orders of the country where the business is operated, as well as legal procedures of law enforcement agencies, regulatory agencies, and court of law, or other applicable legal procedures and subpoenas.

4) Storage and protection of personal information
Storage of personal information
Unless otherwise explicitly permitted by law or by you, we will retain your personal information only for the length of time required for the purposes bound by this privacy policy. During the period that you use our products or receive our services, we will continuously keep your personal information for you. If you cancel your account or proactively delete your personal information, we will delete or anonymize your personal information within 48 hours after receiving your request, unless otherwise stated in law or agreement.
The information that we collect from you may be transferred to serves maintained outside your country (and, for individuals located in the EU, outside of the European Economic Area)-including Singapore, Frankfurt, Vietnam, and USA.
Security protection of personal information
We are committed to safeguarding your information security and have a dedicated team responsible for the research, development and application of a variety of security technologies and programs. We use data encryption and access control mechanisms to establish internal control systems to ensure only the authorized personnel can access your personal information, to publicize security and privacy protection requirements to the related personnel, and to publicize protection measures such as the information security protection system to all the staff. At the same time, we have been granted information security management system certification (ISO27001 international standard), and will regularly hire independent third-party organizations to evaluate our information security management system. Through these rigorous measures, we try our best to protect your information from unauthorized access, use and disclosure. However, please understand that in the Internet industry, due to the limits of current technologies and all kinds of possible malicious attack methods, even if we do everything that we can to strengthen our security measures, it is impossible to guarantee 100% security of information. Please be aware, the systems and communication networks that you use while using our products and/or services may encounter security issues due to factors that are beyond our control.
The security of your personal information also depends on your cooperation with us in security measures. We provide you with a username and password so you can access our products, websites or services, and you are responsible for the confidentiality of such information. We request that you do not share such information with anyone, and we will also regularly review the technologies that we use and the strategies used to implement information collection.
We have established dedicated management systems, procedures and organizations to safeguard information security. We strictly limit the scope of people who have access to the information, demand their compliance with confidentiality obligations, and conduct audits regularly.
In the event of a security incident such as personal information leakage, we will initiate an emergency plan to prevent the expansion of the security incident and promptly inform you in the form of push notifications, announcements, etc.

5) Your rights
Storing your personal information enables us to provide the services that you need. You can access and update your personal information through your account.
As per applicable laws, we guarantee your rights with respect to your personal information: access, correct or delete your personal information, change the scope of authorization or revoke authorization, cancel your account, and obtain a copy of your personal information. Please be advised that you are entitled to demand us to delete your personal information under the following circumstances: 1) We collect and use your personal information against laws and regulations; 2) We collect and use your personal information against the user agreement.
In order to exercise your rights, please contact us using the contact information provided in this privacy policy. For your reasonable requests, we do not charge any fees in principle. But for repeated requests that exceed the reasonable limit, we have the right to charge for the cost as appropriate. For unreasonably repeated requests that require excessive technical means and that will bring risks to the legitimate rights or interests of other people, we have the right to deny such requests. If you are concerned about how we handle your personal information, you have the right to file a complaint with the data protection authority of your country of residence.
To provide you with the services you need, on the condition that you continue to use our products and/or services, we will store your personal information on our server. The purpose of saving your latest personal information is to provide you with relevant services. You can access, update, and delete your personal information through your personal portal. We can also help you manage your subscriptions, deactivate your account, and delete your activity summary and data.

6) Third-party services
Our products and/or services may be connected to or linked to websites or other services provided by the third party, for example, when you use the share function to share some of your information to third-party services. These functions may collect your information (including your log information) in order to operate properly. We will only share your information for legitimate, necessary, and specific purposes. For third-party service providers with whom we share information, we demand them to fulfill confidentiality obligations and take corresponding security measures.
In order to achieve the purposes stated in this policy, we may connect SDK or other similar applications provided by third-party service providers, and share with them certain information about you that we collect in accordance with this policy, so as to provide better customer service and user experience. At present, the third-party service providers we connect include the following types:
Used for notification push function, including the push function provided by mobile phone manufacturers.
Used for obtaining your device location, collecting device information and log information with your consent.
Used for third-party authorization services to share relevant contents with third-party products, etc.
Used for services related to account security, product reinforcement, including data encryption, data decryption, etc.
Such third-party services are operated by the relevant third party; your using their services or providing information to them are subject to the terms of service/or privacy protection statements of the corresponding third party (not this policy).
The third-party services that we currently use are listed in this table.

Android version
Third-party SDK Description
JPush
Function:
Push notifications.
Application scenario:
Provide notification push service.
Scope of personal information:
Device identification information, application version information, network information.
Privacy policy:
https://www.jiguang.cn/license/privacy
Bugly
Function:
Collect program crash information.
Application scenario:
Collect application error information at runtime, and report to the backend for analyzing and improving the application.
Personal information required:
Device identification information, crash information generated by the software during use.
Privacy policy:
https://privacy.qq.com/document/priview/fbd2c3f898df4c1c869925dd49d57827
Mi Push
Function:
Push notifications.
Application scenario:
Push notifications via the MIUI system to Xiaomi phone users.
Personal information required:
Device identification information, network type, device storage, device running processes, application version information, push SDK version, screen lock information of mobile phone, notification permission.
Privacy policy:
https://dev.mi.com/console/doc/detail?pId=1698
HUAWEI Push Kit
Function:
Push notifications.
Application scenario:
Push notifications via the EMUI system to Huawei phone users.
Personal information required:
Device identification information, application version information, network information.
Privacy policy:
https://consumer.huawei.com/cn/privacy/privacy-policy/
OPPO PUSH
Function:
Push notifications.
Application scenario:
Push notifications via the OPPO system to OPPO phone users.
Personal information required:
Device information, application version information, network information, message sending results, notification bar status, lock status of mobile phone.
Privacy policy:
https://open.oppomobile.com/wiki/doc#id=10288
Vpush
Function:
Push notifications.
Application scenario:
Push notifications via the vivo system to Vivo phone users.
Personal information required:
Device identification information, application version information, network information.
Privacy policy:
https://www.vivo.com.cn/about-vivo/privacy-policy
Baidu Speech Synthesis
Function:
Text-to-speech.
Application scenario:
Custom alarm sound for device.
Personal information required:
Network status, Wi-Fi status, permission to read/write external storage.
Privacy policy:
https://ai.baidu.com/ai-doc/REFERENCE/Jkdyl0v3v

iOS
Third-party SDK Description
JPush
Function:
Push notifications.
Application scenario:
Provide notification push service.
Personal information required:
Device identification information, application version information, network information.
Privacy policy:
https://www.jiguang.cn/license/privacy
Baidu Speech Synthesis
Function:
Text-to-speech.
Application scenario:
Custom alarm sound for device.
Personal information required:
Network status, Wi-Fi status, permission to read/write external storage.
Privacy policy:
https://ai.baidu.com/ai-doc/REFERENCE/Jkdyl0v3v

7) Privacy of minors
We do not provide any of our services to minors under 14 years of age (or equivalent minimum age set by the relevant jurisdiction). If we find any account associated with or registered by a minor under 14 years of age (or equivalent minimum age set by the relevant jurisdiction), we will immediately delete the relevant account information. If we find that we have collected personal information of minors without prior verifiable parental consent, we will try to delete the relevant data as soon as possible.
If you are the parent or guardian of a minor under the age of 14 (or equivalent minimum age set by the relevant jurisdiction), and you believe that your minor has disclosed her/his personal information to us, please contact us immediately using the contact information of our local company. Parents or guardians of minors who are under 14 years of age (or equivalent minimum age set by the relevant jurisdiction) can check and ask us delete the minor's personal information and prohibit us from using it. In cases where we collect personal information of minors with the consent of the parents/guardians, we will only use or publicly disclose the information when permitted by law, expressly allowed by the parents or guardians, or when necessary to protect the minors.

8) Revisions to privacy policy
This privacy policy is subject to revisions from time to time, and such revisions shall constitute a part of this privacy policy. When the terms of this policy are changed, we will show you the changed policy in the form of push notifications and pop-up windows when you log in and upgrade the version. Please note that we will collect, use and store your personal information according to the updated policy only after you click the Agree button in the pop-up window.